Return & refund policy

You can start a return up to 30 days after the carrier marks your order delivered. Parts from every seller on salvagd follow this policy.

If the part is not as described, is the wrong part, or arrived damaged, the seller pays for the return. You get a prepaid return label, and a full refund of the part, the shipping you paid and the tax once the part is back with the seller.

If the part is as described and you no longer need it, you can still return it within 30 days. You get a prepaid return label, and its cost is taken off your refund. The part must come back in the condition you received it — not installed, modified or damaged after delivery.

If your order is late — past its estimated delivery, or a week after it shipped when there is no estimate — report it as not received and you get a full refund if the seller cannot show it was delivered.

1. Open the order under Purchases and choose Open dispute next to the part.
2. Pick the reason, describe it, and add photos if the part isn't right.
3. The seller has 3 business days to answer: a full refund, a partial refund you can accept and keep the part, or a return with a prepaid label.
4. If the seller doesn't answer, or you don't agree, ask salvagd to step in from the same page and our team decides.

Parts that ship by freight (bumpers, doors, engines and the like) cannot go back on a parcel label. The seller arranges the freight return with you through the order thread, and the same rules apply: free when the part was not as described, at your cost when you changed your mind.

Refunds go back to the card or payment method you used, usually within 5–10 business days after the seller receives the part (for a refund without a return, after it is issued). Timing after that depends on your bank.

You can ask to cancel within 1 hour of paying, as long as the part hasn't shipped. If a seller cancels because the part is no longer available, you are refunded in full.

Contact us with your order number and we'll help.